SUPPORT · PIYOKEY
Piyokey Support
Troubleshooting, common questions, and a direct support contact. Every core feature works without a Piyokey account.
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Contact support
If the issue continues, email Piyokey Support. We aim to reply within three business days.
contact@typee.appHelpful details to include
- Piyokey version
- iPhone model and iOS version
- Screen and steps where the issue occurs
- Any visible message, without personal information
Do not send passwords, Apple Account information, phone numbers, addresses, or other sensitive information.
Frequently asked questions
Do I need an account or login?
No. Practice, games, decks, and learning records work without a Piyokey account. Only Game Center leaderboards and achievements require Apple Game Center sign-in.
Where is my learning data stored?
Practice and game records, streaks, settings, and Piyo growth are stored on your iPhone. Deleting the app also deletes this data, and it cannot be restored.
Can I use Piyokey without a Korean keyboard?
Yes. The built-in Dubeolsik keyboard supports all core learning and game flows. The iOS Korean keyboard is optional.
Why can’t I hear audio?
Check that sound is enabled in Piyokey settings. Pronunciation prefers bundled audio and uses the iOS Korean voice if the asset cannot play. Also check device volume and audio output.
How do I stop daily reminders?
Turn reminders off in Piyokey settings, or open iOS Settings → Notifications → PIYOKEY and disable notifications.
Why is the leaderboard unavailable?
Game Center is optional. Check your connection and Game Center sign-in in iOS Settings. Practice and standard games remain available without it.
Why can’t I download a deck?
Check your connection and try again. Piyokey includes bundled decks, so core learning remains available offline.
Privacy and data deletion
Piyokey has no first-party account and stores learning data on your device. See the Privacy Policy for details, notification and Game Center choices, and support-data deletion requests.
Read the Privacy Policy